PRIVACY POLICY

1. Who are we?

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We are Pennyworth Limited (“Pennyworth”, “us”, “we”), registered in England and Wales, no. 123759981, with a registered office at 1 Cornhill, London EC3V 3ND. We are registered with the UK Information Commissioner’s Officer (ICO) under the number ZA793054 and act as the data controller in the collection, use, storing, protection and transfer of your personal information.

We respect your privacy and reflect that in the way we handle and protect your data. If you have any questions or requests about your personal information, please contact us at hello@pennyworthfinancial.com. 

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2. The information we hold about you

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Pennyworth Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any other way than already specified in this notice.

The personal data that we collect from and process you is:

• Name

• Date of birth

• Email address

• Mobile number

• Goals data

• Application history

• Account data

• Payments data

 

We will collect information from you if you:

• Contact us via post, email or telephone and provide any personal data

• Apply or place an order for services on our app

• Complete online contact form

• Provide your contact details to us when registering to use our app

• Contact us by telephone, fax, email or post

• Visit or browse our website in accordance with our cookie policy

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3. Cookie information

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Read our Cookie Policy for more info on what cookies are and how we use them.

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Also visit our Website Terms establishing the use, disclaimers, and limitations of liability governing the use of our Website.

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4. How we use your personal data

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Pennyworth Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. We do not collect any information from anyone under 18 years of age and our website, products and services are all directed to people who are at least 18 years old or older.

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We might contact you by email to keep you informed about our services through a newsletter and after placing an order as part of our contractual service. Processing for any purpose other than those specified in this policy are only done with your consent, which you are free to withdraw at any time.

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The purposes and reasons for processing your personal data are detailed below:

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• We collect your personal data in the performance of a contract and to provide you with our product or service updates.

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• We use your personal information to answer your queries.

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• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.

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We may also contact you for feedback on your use of our products, services or our website and may need to use your information to send important notices, such as changes to our terms, conditions and policies.

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5. Your rights

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You have the right to access personal information that Pennyworth Limited hold or process about you and to request information about:

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• What personal data we hold

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• The purposes of the processing

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• The categories of personal data concerned

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• The recipients to whom the personal data has/will be disclosed

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• How long we intend to store your personal data for

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• If we did not collect the data directly from you, information about the source

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If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection law, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

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If we receive a request for any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure. If you create an account with us, you are able to modify and update your own personal information by logging into your user account in the Pennyworth app.

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For any request, please contact us through the app or by emailing us at hello@pennyworthfinancial.com.

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6. Sharing and disclosing your personal information

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We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice, where there is a legal requirement or to enforce our terms and conditions. Pennyworth Limited does not transfer your data outside of the UK and European Economic Area (‘EEA’) and will always ask for consent if this becomes a requirement.

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From time to time we may utilise processors/controllers who act on our behalf to provide other business functions and services. Their details will be available here and they will act in accordance with instructions from us and comply fully with this and their own privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

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7. Safeguarding Measures

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Pennyworth Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

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To protect your data, we use the following systems:

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• Website malware and vulnerability scanning: WIX

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• Cloud based solutions for protecting passwords, account data: AWS Cognito

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8. Where we store your data

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We might transfer and store the data we collect from you somewhere outside the UK or EEA. People who work for us or our suppliers outside the UK or EEA might also process your data. We may share data with organisations and countries that we’ve agreed standard data protection clauses with.

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9. How to make a complaint

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Pennyworth Limited only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority:  Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel. 0303 123 1113, Website: ico.org.uk.

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10. Changes to this policy

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We’ll post any changes we make to our privacy notice on this page and, if they’re significant changes we’ll let you know in the Pennyworth app and/or by email.